General Manager Aftersales | Based in Edenvale | Permanent Position

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  • Post Date: 22/11/2017
  • Applications 0
  • Views 74
Job Overview

Job Title                                 General Manager: Aftersales

Branch/Department              Head Office

Job Type Classification         Permanent

Location – Town / City           Edenvale Head Office

Location – Province/Area     Gauteng

Salary                                    TBA

Start Date                              As soon as possible

 

Job Summary Statement:

 

Responsible for the overall Service operations at Distributor level and responsible for executing the Service Strategy in line with the Manufacturer’s requirements.

 

 

Minimum Qualification:

 

  • Degree / Post-degree business qualification

 

Minimum Work Experience:

 

  • 3 years experience in a similar role
  • 3 years Experience of Parts / Service business

 

 

Duties and Responsibilities:

 

  • Participate in the development of the company’s overall strategy
  • Develop, implement and evolve the service strategies with key stakeholders viz, dealer network and the manufacturer
  • Technical hotline case analysis to understand trends within vehicle parc
  • Quality management
  • Oversee Manufacturer Warranty Administration
  • Recalls/Campaigns
  • Training for Service Manager/Advisors/Technicians i.t.o. company standards
  • Retention programmes for Service Advisors and Technicians
  • Manage customer complaints
  • Carry out interventions with poor performing dealers i.t.o. CSI
  • Recruitment and development of skilled staff
  • Manage the people Balance Sheet and alignment to the Company’s transformation objectives through departmental processes
  • Manage performance of direct reports ensuring agreement of annual goals, measuring performance against agreed goals and dealing with non-performance accordingly
  • Alignment to the Company’s transformation objectives through departmental processes

 

 

Knowledge

 

  • Excellent knowledge of the motor industry from an importer/OEM perspective – Finance/Warranty/Parts/Service/Distribution

 

Skills

 

  • Ability to think strategically
  • Innovative and creative
  • Good leadership skills with ability to interact and influence at all levels
  • Business acumen
  • Excellent networking skills
  • Excellent interpersonal and communication skills
  • Excellent writing and reporting skills
  • Analytical

 

Attributes/values

  • Customer service driven
  • Innovative
  • Persuasive and influential
  • Resilient
  • Deadline driven
  • Team player
  • Ability to work under pressure
  • Attention to detail

 

If you are interested please send your CV in word format (include a recent photo) and copies of your qualifications to ria@justperfectstaff.co.za .

Indicate your current rate and availability.

SUBJECT LINE: General Manager Aftersales (CVs without subject lines will not be looked at)

Job Detail
  • Experience3 Years
  • INDUSTRYAutomotive
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