Service Technician: VSD, Trichard Mpumalanga

Job Overview

MAIN PURPOSE

Technical Support for the Drives & Automation department.

Repairs and Warranties.

Commissioning.

DUTIES AND RESPONSIBILITIES

Repair of drives and soft-starters as well as co-ordination of warranties.

Receiving, analyzing and repair of faulty units

Reporting to the client in writing and keeping proper record of repairs and returns

Preparing and submitting warranty claims on WEG

Keeping record of all warranty claims

Administration of the service center:

Putting in place necessary procedures and systems for administration of the service center

Ensuring that customers are timeously and correctly invoiced where applicable

Creating and keeping up to date a set of master technical files for each product

Ensuring that there is a sufficient stock level of required spares

Provide 24 hour technical support for the Drives & Automation business:

Receiving, analyzing and repair of faulty Drives and Soft Starters

Reporting to the client in writing and keeping proper record of repairs and returns

Preparing and submitting warranty claims on WEG

Keeping record of all warranty claims

Telephonic Support for Customers, Branches and Sales Engineers

On-site support for Customers, Branches and Sales Engineers

Site meetings

Problem evaluation on specific applications where equipment is used

Commissioning

Analyzing and drawing schematic diagrams

Attend to Breakdowns or Commissioning on site as and when required – This may require travel away from home, after hours and also sleeping away from home

Commissioning and testing of panels in the company workshop or at a Panel Builder

GENERAL

Comply with the prescribed company procedures and policies.

All staff are required to service customers promptly and courteously and to ensure that all queries are speedily answered and that all commitments are fulfilled on time.

Ensure tidy and orderly workshop environment.

Perform any other reasonable duties assigned to you, as and when required to ensure the smooth operation of the company.

QUALIFICATIONS AND EXPERIENCE

Matric

A recognised and relevant qualification (Electrician or technician + N5 / T3 / S3 / National Diploma: Electrical Engineering Heavy Current / Light Current)

Minimum 3 years work experience specifically related to variable speed drives service and repairs.

Computer literacy – MS Office (MS Word, Excel, PowerPoint, Outlook). Syspro will be an advantage.

A keen sense of urgency and willingness to learn.

Experience in Control Systems and/or Process Engineering and/or Power Electronics and/or Instrumentation (in the heavy current environment) is an advantage.

Willingness to work overtime and be on standby when needed.

Must have patience, tact, a cheerful disposition and enthusiasm as well as the willingness to handle difficult situations.

Ability to work well in a team setting

WORKING CONDITIONS

Mainly out of the office based.